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Ford – New Cars, Trucks, SUVs, Crossovers & Hybrids | Vehicles Built Just for You‎ | Ford.com Customer Viewpoint Ratings and Reviews close Customer Viewpoint Ratings and Reviews Who leaves ratings and reviews? Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. How are ratings and reviews collected? Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. Can dealerships edit or remove reviews? No. Ford personnel and/or dealership personnel cannot modify or remove reviews. Are reviews modified or monitored before being published? 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